PDT1:30 PM – 2:10 PM
Dipkin Guglani
Director, Product Management
Salesforce
Simon Tumansky
Director of Product
Salesforce
Is your AI agent reaching its full potential? Learn how you can monitor its health and automatically fill performance gaps with Agent Optimizer to increase resolutions. See it all in an in-depth demo.
Outcomes
Goal A
Learn how to monitor your Help Agent's health and catch performance gaps.
Goal B
Discover how Agent Optimizer automatically diagnoses and fixes the root causes behind stalled or declining Help Agent resolutions.
Goal C
See how ongoing agent optimization can positively impact your resolution rates.
0 Margin for Error: 10 Data Quality Requirements for AI
Theater • Intermediate
Wednesday • 9:00 AM – 9:20 AM
10 Agent Architecture Patterns from Salesforce Headless 360
Breakout • Intermediate
Wednesday • 1:30 PM – 2:10 PM
10 Hours to 30 Minutes: Closing the Execution Gap
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
2026 State of Email: Best Practices in the Agentic Era
Workshop • Beginner
Wednesday • 4:00 PM – 5:00 PM