PDT8:30 AM – 9:10 AM
Randy Hand
Senior Manager, Applied AI
AWS
Gabriele Bauman
Sr Vice President, Customer Relationship Platforms
Pearson Education
Vinod Seshasayee
Director - Product Management
salesforce
Modern service demands always-on, personalized experiences. See how Salesforce Amazon Contact Center powers AI voice, chat, and escalation, so you can cut handle times and costs, and boost CSAT.
Outcomes
Goal A
Learn the benefits of using Salesforce Amazon Contact Center for an AI-powered contact center.
Goal B
Explore how a unified service platform can enhance customer experience and support digital transformation.
Goal C
Learn how to drive growth and improve customer service with Salesforce Amazon Contact Center.
3 Ways to Unify Partner Marketing and Sales Into One Motion
Theater • Beginner
Thursday • 9:30 AM – 9:50 AM
5 Steps to Cut IT Costs and Boost Satisfaction with AI Agents
Breakout • Intermediate
Thursday • 9:30 AM – 10:10 AM
7 Years of Taco Bell + NeuraFlash: Foundation to Innovation
Theater • Intermediate
Wednesday • 11:30 AM – 11:50 AM
Agentforce IT Service Roadmap: Build, Run & Scale AI Agents
Breakout • Beginner
Tuesday • 3:00 PM – 3:40 PM